Trezor.io/Start — Official Setup & First-Time Guide

This page walks you through the verified steps to set up your Trezor hardware wallet using Trezor.io/start. Follow these manufacturer-recommended instructions to install Trezor Suite, initialize your device, secure your recovery seed, connect to dApps safely, and troubleshoot common issues.

Why start at Trezor.io/start?

Trezor.io/start is the official onboarding portal. It ensures you download genuine Trezor Suite installers and follow up-to-date procedures. Using this single trusted source reduces risk from counterfeit software, phishing links, and modified installers.

Security first: Trezor will never ask you for your 24-word recovery seed over email, phone, or chat. Treat your seed like the keys to a safe — keep it offline and private.

What you need before you begin

A genuine Trezor device (Model T or Model One) purchased from trezor.io/shop or an authorized reseller.
A desktop or laptop with a modern browser (Chrome, Edge, Firefox) or the supported mobile flow.
A USB cable (or OTG adapter for some mobile setups) and a quiet, private place to write down your seed.

Step-by-step setup (recommended flow)

1. Visit the official start page

Open trezor.io/start and choose your device model. The site detects your OS and provides the correct Trezor Suite installer or web flow.

2. Download and install Trezor Suite

Download the official installer from the start page. Run the installer and open Trezor Suite. If you prefer a browser experience, use the Suite web option from the same page — but still start at trezor.io/start.

3. Connect and initialize your device

Plug your Trezor into the computer with the provided cable. Choose Create new device (unless you are restoring). The Suite will guide you to set a device PIN and generate a recovery seed on the device itself.

4. Record your recovery seed securely

Write down the recovery words exactly in order on the provided recovery card. Consider a metal backup for long-term durability. Do not store the seed digitally or photograph it. Suite will ask you to confirm some words to verify the write-down.

5. Update firmware if prompted

If Trezor Suite prompts for a firmware update, follow the guided steps. Verify the firmware fingerprint displayed on the device matches what Suite shows — this prevents tampered installs.

6. Add accounts and install coin apps (Model T)

Use the Accounts tab to add Bitcoin, Ethereum, and other supported coins. Model T users may install additional coin apps via Suite's manager.

7. Test with a small transaction

Before moving large amounts, send a small test amount to and from your Trezor address to confirm everything works as expected.

Pro tip: enable passphrase protection only if you understand its implications — a passphrase creates a hidden wallet that is accessible only with the original seed plus passphrase. Losing the passphrase may make funds unrecoverable.

Using Trezor with dApps and DeFi

Trezor Suite supports secure interactions with decentralized apps through verified integrations (WebUSB/WebHID). When connecting a third-party wallet like MetaMask, select the Trezor connection and always review the address and transaction details directly on your Trezor device before approving.

Common troubleshooting

Device not detected

Try a different USB port and cable, ensure Suite is up to date, and disable browser extensions that block WebUSB. On Linux, verify udev rules. Rebooting your computer often clears driver issues.

Seed recovery / restore

If your device is lost or damaged, purchase a new device from trezor.io/shop, choose Recover wallet, and enter your 12/24-word seed directly on the device. Never type your seed into non-official tools.

Firmware or update issues

If a firmware update fails, follow the recovery steps in Suite and consult the official support pages. Do not share your seed with anyone offering remote help.

Security best practices (official guidance)

Always download Suite from trezor.io/start.
Never reveal your recovery seed to anyone — official support will never ask for it.
Verify firmware fingerprints during updates.
Use a strong device PIN and consider a metal backup for your seed.
Test with small transactions before moving large sums.

FAQs — Common questions about Trezor.io/start

Q: Is Trezor.io/start the only safe place to download Suite?: A: Yes. Always use trezor.io/start for installers or the web Suite. Avoid search results and third-party download pages.
Q: What if I lost my recovery seed?: A: If your seed is lost and you no longer have access to the device, your funds cannot be recovered. Secure and duplicate your seed in safe, separate physical locations when you first set up the device.
Q: Can I restore a Trezor seed on another hardware wallet?: A: Many hardware wallets support BIP39/BIP44 seeds and can restore the same seed, but you should verify compatibility before attempting a restore. Restoring on non-official devices increases risk and should be done carefully.
Q: Does Trezor support passphrases?: A: Yes. Passphrases add an optional extra layer of security but also added responsibility. Only use passphrases if you understand that losing the passphrase can permanently lock funds.
Q: Where can I get official help?: A: Use the official support hub at trezor.io/support for troubleshooting articles, firmware notes, and contact options.

Last updated: 2025. Always verify instructions at trezor.io/start before proceeding — firmware and UI flows may change over time.